James K. Harter
1 paper in the Anchorcite directory, published in 2002, cited 4,621 times in total.
Research topics
- Customer Service Quality and Loyalty · 1 paper
- Job Satisfaction and Organizational Behavior · 1 paper
- Occupational Health and Safety Research · 1 paper
Frequent co-authors
- Frank L. Schmidt · 1 paper
- Theodore L. Hayes · 1 paper
Papers
- Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis.Journal of Applied Psychology · 2002 · 4,621 citations
Based on 7,939 business units in 36 companies, this study used meta-analysis to examine the relationship at the business-unit level between employee satisfaction-engagement and the business-unit outcomes of customer satisfaction, productivity, profit, employee turnover, and accidents. Generalizable relationships large enough…
Metadata from OpenAlex (CC0).