Anol Bhattacherjee
University of South Florida
1 paper in the Anchorcite directory, published in 2001, cited 8,706 times in total.
ORCID profileResearch topics
- Customer Service Quality and Loyalty · 1 paper
- Technology Adoption and User Behaviour · 1 paper
- Digital Marketing and Social Media · 1 paper
Papers
- Understanding Information Systems Continuance: An Expectation-Confirmation Model1MIS Quarterly · 2001 · 8,706 citations
This paper examines cognitive beliefs and affect influencing one’s intention to continue using (continuance) information systems (IS). Expectation-confirmation theory is adapted from the consumer behavior literature and integrated with theoretical and empirical findings from prior IS usage research to theorize…
Metadata from OpenAlex (CC0).