William H. DeLone
American University
2 papers in the Anchorcite directory, published between 1992 and 2003, cited 22,456 times in total.
Research topics
- Technology Adoption and User Behaviour · 2 papers
- Customer Service Quality and Loyalty · 1 paper
- Big Data and Business Intelligence · 1 paper
- Information Technology Governance and Strategy · 1 paper
- ERP Systems Implementation and Impact · 1 paper
Frequent co-authors
- Ephraim R. McLean · 2 papers
Papers
- The DeLone and McLean Model of Information Systems Success: A Ten-Year UpdateJournal of Management Information Systems · 2003 · 11,751 citations
Ten years ago, we presented the DeLone and McLean Information Systems (IS) Success Model as a framework and model for measuring the complex-dependent variable in IS research. In this paper, we discuss many of the important IS success research contributions…
- Information Systems Success: The Quest for the Dependent VariableInformation Systems Research · 1992 · 10,705 citations
A large number of studies have been conducted during the last decade and a half attempting to identify those factors that contribute to information systems success. However, the dependent variable in these studies—I/S success—has been an elusive one to define.…
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