J. Joseph Cronin
Florida State University
1 paper in the Anchorcite directory, published in 1992, cited 8,970 times in total.
Research topics
- Customer Service Quality and Loyalty · 1 paper
- Technology Adoption and User Behaviour · 1 paper
- Consumer Retail Behavior Studies · 1 paper
Frequent co-authors
- Steven A. Taylor · 1 paper
Papers
- Measuring Service Quality: A Reexamination and ExtensionJournal of Marketing · 1992 · 8,970 citations
The authors investigate the conceptualization and measurement of service quality and the relationships between service quality, consumer satisfaction, and purchase intentions. A literature review suggests that the current operationalization of service quality confounds satisfaction and attitude. Hence, the authors test…
Metadata from OpenAlex (CC0).